Refund & Returns Policy

Last Updated: 23rd November, 2024

At GameBoostGlasses.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, you can return or exchange your product in accordance with the guidelines outlined below.

For assistance, contact us at:
Email: [email protected]
Address: Lalitpur 3, 44700, Nepal

1. Eligibility for Returns

1.1 General Conditions:

To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 14 days of receiving the product.

1.2 Non-Returnable Items:

The following items are not eligible for returns:

  • Products marked as “Final Sale.”
  • Damaged items caused by misuse, negligence, or unauthorized repairs.
  • Custom or personalized products, unless defective.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with the following details:
    • Your order number.
    • The reason for the return.
    • Photos of the product (if applicable, e.g., for defective or damaged items).
  2. Receive Authorization: Once approved, we will provide you with a return authorization number and the return address.
  3. Ship the Product: Securely package the product and include proof of purchase (e.g., a copy of your order confirmation). Ensure the return authorization number is clearly marked on the package.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the product, except in cases where the product is defective or incorrect.
  • Defective/Incorrect Items: For defective or incorrect items, we will provide a prepaid shipping label or reimburse reasonable shipping costs.

4. Refunds

4.1 Refund Conditions:

Refunds will be processed once we receive and inspect the returned product to ensure it meets our eligibility criteria.

4.2 Refund Timeframe:

  • Refunds will be issued to the original payment method within 14 business days of receiving the return.
  • You will receive an email confirmation once the refund is processed.

4.3 Non-Refundable Fees:

  • Original shipping costs are non-refundable, except in cases of defective or incorrect items.
  • Any customs duties or import taxes paid by the customer are non-refundable.

5. Exchanges

If you would like to exchange a product:

  1. Contact us to confirm availability of the desired replacement item.
  2. Return the original product following the return process outlined above.
  3. Once we receive the original product, we will ship the replacement.

Shipping costs for the replacement may apply unless the exchange is due to a defect or error.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Notify us within 7 days of receipt by emailing [email protected].
  2. Include your order number, a description of the issue, and photos of the damage/defect.
  3. We will evaluate the issue and, if verified, provide a replacement, refund, or repair at no additional cost to you.

7. Cancellation Policy

7.1 Before Shipment:

You can cancel your order before it has been shipped for a full refund. Please contact us immediately at [email protected] with your order number.

7.2 After Shipment:

If the order has already been shipped, it cannot be canceled. You may return the product following our return policy.

8. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact:

By purchasing from GameBoostGlasses.com, you agree to this Refunds and Returns Policy. We are committed to providing a fair and transparent process to ensure your satisfaction.